Privacy Policy

 

Cancellation/Refund Policy

 

Our main goal is to provide the best possible service to our clients.

 

ICU FIT works on an appointment-based schedule to allow you the time required for your personal training session.

 

Sessions will generally be 60 minutes. Please be on time for your appointments. If you are late for a session it will still end at the scheduled time. If you are more than 15 minutes late for a session, it will be considered a no-show and you will then void that session.

 

Due to this schedule, it is important that you give us sufficient notice when you need to cancel an appointment. This means a cancellation should be made at least 12 hours before the scheduled appointment. Failure to cancel a training session within this time will result in you being charged for the session. Should you wish to reschedule an appointment, a minimum of 12 hours notice is required. We will do our best to accommodate this.

 

We understand that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 12-hour notice. Subsequent short-notice cancellations will be charged for the session. The free short-notice cancellation only applies if we are notified prior to the session start time. No-shows are not eligible for the free cancellation.

 

I have read the above policy and agree to its terms as it applies to my personal training package.

 

Refund Agreement

Given the nature of downloadable digital items, we do not offer refunds or credits for any of our digital programs or personal training sessions. Refunds will not be granted for appointment cancellation.

All purchases are non-refundable!

 

Exchange Agreement

Given the nature of downloadable digital items, we do not offer refunds or credits for any of our digital programs or personal training sessions.

 

Payment Agreement

Sessions will be pre-paid.